Contact Information



Tech Support

Contact Us


8:30 AM - 5:30 PM Eastern

Common Questions

Can I cancel anytime?

Absolutely. You can cancel your account whenever you'd like and your credit card will no longer be billed.

How am I billed?

Billing occurs monthly based on the day of the month you sign up.

Where is my data stored?

All data is hosted by Rackspace Hosting Services, a world-class data network with data centers located in Texas, Virginia, and Illinois. Your data is backed up daily and is available 100% of the time. More info here.

Is my data secure?

Absolutely, yes. During purchase, your data is encrypted and protected by Plimus, our US-based payment processor, and verified by Verisign. When you're logged in and using 123Landlord, your data is also encrypted and secured. In both cases, the site uses 256-bit SSL technology, the same as banks and other secured websites, to ensure your data is not intercepted during transmission.

Can I upgrade my plan?

Yes. At any time just select the new plan and your card will be billed the new amount on the next billing cycle. When you login your account will reflect the new tenant and property limits you have purchased.

Can I downgrade my plan?

We don't currently provide this capability. If you were to downgrade your plan to one that allowed fewer tenants and properties, you would have to remove some before this would be feasible, so it's not something that many customers have asked for.

Brewing Fresh Coffee & Building Great Software Since 2002

We believe in simplified, easy to use software that gets the job done and gets out of your way. We also believe in personalized, friendly support and straight-forward billing.

We've been developing innovative and easy-to-use software for almost ten years, starting with our desktop product, Landlord Enterprise, which has sold over 100,000 copies in the US and Canada.

Since that time (and even with everything moving to the "cloud"), we've seen there's still an opportunity to provide quality rental property management software that doesn't cost an arm and a leg.

We believe 123Landlord to be the easiest to use web-based package for residential landlords and property owners on the market - not only that, it's the most affordable as well. We're just like you - small enough to be agile and able to respond to customers quickly, and large enough to be stable.

We respond to all our customers directly - our development team knows about every support request that comes in, and we build customer-inspired features into every release.

Give us a try and we'll earn your business.

Have a great day!

The 123Landlord Support Team

"Proud to Highly Recommend 123Landlord"

  • "I have tried other software over the last couple of years, and unfortunately, they have become overly complicated, and not very user friendly ... would highly recommend 123 Landlord as "must have" software for anyone managing properties & tenants."

    Gord B Heisler, President - CASA PM Solutions Inc.

    (read more of this wonderful review of 123Landlord - thanks Gord!)

"Y'all are awesome..."

  • "Ok I appreciate all your time and effort on helping me. That is perfect the way the invoice shows return address and sender address. Thank you so much for all your help you done for me today. yall are awesome. thanks."

    Brian G - Real Estate 4-U, LLC