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Common Questions

Can I cancel anytime?

Absolutely. You can cancel your account whenever you'd like and your credit card will no longer be billed.

How am I billed?

Billing occurs monthly based on the day of the month you sign up.

Where is my data stored?

All data is hosted by Rackspace Hosting Services, a world-class data network with data centers located in Texas, Virginia, and Illinois. Your data is backed up daily and is available 100% of the time. More info here.

Is my data secure?

Absolutely, yes. During purchase, your data is encrypted and protected by Plimus, our US-based payment processor, and verified by Verisign. When you're logged in and using 123Landlord, your data is also encrypted and secured. In both cases, the site uses 256-bit SSL technology, the same as banks and other secured websites, to ensure your data is not intercepted during transmission.

Can I upgrade my plan?

Yes. At any time just select the new plan and your card will be billed the new amount on the next billing cycle. When you login your account will reflect the new tenant and property limits you have purchased.

Can I downgrade my plan?

We don't currently provide this capability. If you were to downgrade your plan to one that allowed fewer tenants and properties, you would have to remove some before this would be feasible, so it's not something that many customers have asked for.

General Inquiry or Support Request

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Download the 123Landlord User Manual (PDF)